Shipping & Delivery Policy – kiarafootwear.com
Last Updated: [Insert Date]
1. Processing Time
- Orders are processed within 1-2 business days
- Weekend/holiday orders ship next business day
- You’ll receive tracking info via email once shipped
2. Shipping Options
- Standard Shipping: 3-5 business days (€4.90)
- Express Shipping: 1-2 business days (€9.90)
- Free Shipping on orders over €100 (EU only)
3. Delivery Estimates
- Italy: 1-3 business days
- EU Countries: 3-7 business days
- International: 7-15 business days
These are estimates, not guarantees
4. Order Tracking
- Track your package via link in shipping confirmation
- Real-time updates available through carrier websites
- Contact us if tracking hasn’t updated in 48 hours
5. Shipping Restrictions
We currently ship to:
- All EU countries
- Select international destinations
Check checkout for available countries
6. Customs & Duties
- EU orders: No additional charges
- International orders: Customer responsible for all fees
- These are not included in order total
7. Delivery Issues
For problems with delivery:
- Check tracking first
- Contact carrier directly if delayed
- Notify us within 14 days if package is lost
8. Address Changes
- Must request before order ships
- Cannot redirect packages once shipped
- Incorrect addresses may result in return fees
9. Multiple Shipments
- Large orders may ship separately
- You’ll receive tracking for each package
- No additional shipping charges
10. Holiday Periods
Expect delays during:
- Christmas season (Dec 1-Jan 5)
- Summer sales (July-August)
- National holidays
11. Signature Required
- All orders require signature
- If unavailable, carrier will leave notice
- Packages may be held at local depot
12. Damaged Packages
If box arrives damaged:
- Refuse delivery if possible
- Take photos before opening
- Contact us immediately
13. Questions?
Visit our Help Center at kiarafootwear.com/shipping-help