Returns & Refunds Policy – kiarafootwear.com
Last Updated: [Insert Date]
1. Return Eligibility
You may return items within 14 days of delivery, provided they are:
- Unworn, undamaged, and in original condition
- Packaged with all original tags, labels, and protective covers
- Accompanied by the original receipt or order confirmation
2. Non-Returnable Items
The following cannot be returned:
- Custom-made or personalized products
- Items marked “Final Sale”
- Products with broken hygiene seals (e.g., socks, hosiery)
3. How to Initiate a Return
- Log in to your account at kiarafootwear.com
- Navigate to “Order History” and select the item(s) for return
- Follow the prompts to generate a return authorization
- Ship the item(s) using the provided return label
4. Return Shipping Costs
- Standard returns: Customer pays return shipping
- Faulty/wrong items: Free return shipping (we cover costs)
5. Refund Processing
- Refunds are issued within 5–10 business days of receiving your return
- The refund will be credited to your original payment method
- Original shipping fees are non-refundable (unless the return is due to our error)
6. Exchanges
- We do not offer direct exchanges
- To exchange an item, return the original and place a new order
7. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the issue
- We will arrange a replacement or full refund
8. International Returns
- Customers are responsible for any customs fees on returned items
- Return processing may take longer for orders outside the EU
9. Return Status Tracking
- You will receive email updates on your return status
- Check your account dashboard for real-time updates
10. Questions?
Visit our Help Center at kiarafootwear.com for assistance.