Frequently Asked Questions – kiarafootwear.com

Ordering & Payments

1. How do I place an order?
Browse our collection, select your items, and proceed through secure checkout. You’ll receive an order confirmation email immediately after purchase.

2. What payment methods do you accept?
We accept:

  • All major credit/debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Bank transfers (processing time: 1-2 business days)

Shipping & Delivery

3. How long does shipping take?

  • Italy: 1-3 business days
  • Europe: 3-7 business days
  • International: 7-15 business days
    *Processing time: 1-2 business days before shipment*

4. Do you offer free shipping?
Yes! Free standard shipping on all orders over €100 within the EU.

Returns & Exchanges

5. What’s your return policy?

  • 14-day return window from delivery date
  • Items must be unworn with original packaging
  • See full Returns Policy for details

6. How do I start a return?
Log into your account at kiarafootwear.com, go to Order History, and follow the return instructions. You’ll need your order number.

Product Care

7. How should I care for my leather shoes?

  • Use a soft brush to remove dirt
  • Condition with leather cream monthly
  • Store with shoe trees to maintain shape
  • Avoid wearing in heavy rain

8. Are your shoes true to size?
Our sizing follows standard Italian measurements. Refer to our detailed size guide on each product page. When in doubt, we recommend sizing up.

Account Management

9. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email.

10. Can I modify my order after placing it?
Contact us immediately through our website. We can often modify orders that haven’t entered the shipping process.

Quality & Materials

11. Where are your shoes made?
All Kiarafootwear products are handcrafted in Italy using premium Italian leathers and materials.

12. Do your shoes have a warranty?
Yes, we offer a 24-month warranty against manufacturing defects. Normal wear and tear are not covered.

Technical Issues

13. The website isn’t working properly – what should I do?
Try:

  • Clearing your browser cache
  • Using a different browser
  • Disabling ad blockers
    If issues persist, contact our support team.

14. How do I track my order?
Use the tracking link in your shipping confirmation email or log into your account on our website.

Still have questions?
Visit our comprehensive Help Center at kiarafootwear.com/help for more detailed information and support options.